Privacy Policy

OmniOS, Inc. ("we", "us" or "our") provides the RoofingOS platform (the "Service") to trade businesses in Canada. This policy explains how we collect, use and disclose personal information.

We handle personal information under Alberta's Personal Information Protection Act (PIPA) and, where it applies, the federal Personal Information Protection and Electronic Documents Act (PIPEDA). Where applicable, we also follow other provincial private-sector privacy laws, including Quebec's Law 25.

Two kinds of personal information pass through the Service. The first is information about the businesses that use it and their staff, which we collect for our own purposes. The second is information about those businesses' customers (for example, homeowners who call, text or request a quote). For that information, the business decides why it is collected, and we handle it on the business's behalf.

About businesses and their staff: names, email addresses, phone numbers, business details, sign-in details, billing information, and records of how the Service is used (such as IP address, browser, pages viewed, actions taken and timestamps).

About a business's customers, as entered or received by that business: names, contact details, addresses, job and property details, photos, quotes, invoices and payments, and the content of messages, emails and calls handled through the Service, including call recordings and transcripts.

Card numbers for payments are collected and processed by Stripe.

We use personal information to provide the Service: to answer and route calls and messages, prepare quotes, schedule and track jobs, send invoices and collect payments, run the marketing a business approves, and produce its reports.

We also use it to bill for the Service, to provide support, to keep the Service secure, to detect and prevent fraud and abuse, and to meet our legal obligations.

We use a business's customer information only for that business. We do not include it in pooled, anonymized benchmarks shared with other businesses unless the business opts in.

We do not sell personal information.

Many features of the Service use AI models run by outside AI providers. When a feature uses AI, the text, documents, photos or call audio it needs are sent to an AI provider to produce the result.

Where our personal-information masking applies, details such as email addresses, phone numbers and street addresses are masked before the text is sent to an AI provider. Masking does not cover every kind of detail (names, for example), and it does not apply to every feature.

Calls to and from businesses that use the Service may be recorded and transcribed. Recordings and transcripts are used to handle the call, to create the job, quote or message that follows from it, and to check and improve how calls are handled.

A caller must be told at the start of the call that it is being recorded and why. Where the Service's AI answers calls for a business, its greeting is to give that notice. If you do not want a call recorded, you may ask the business to speak with you another way.

We use service providers to run the Service. They process personal information on our instructions and only to provide their service to us. By category, they are:

Hosting: Railway. Database: Supabase, hosted on Amazon Web Services in the United States. File storage: Cloudflare R2. Search index: Qdrant.

AI model providers, for writing, replies, planning, reading photos and documents, and generating images and video.

Voice and telephony: Twilio, for phone calls and text messages, as well as speech-to-text and text-to-speech providers for calls answered by the AI.

Email delivery: Resend. Payments: Stripe. Error monitoring, to find and fix faults in the Service.

Some of these providers store or process personal information outside Canada, including in the United States. Information processed in another country is subject to that country's laws and may be accessed by its courts and authorities under those laws.

The Service uses cookies that are needed to sign you in and keep your session secure. We do not use advertising cookies in the Service.

Websites we build for a business may load that business's own advertising and analytics tags (such as Google or Meta tags), and only after the visitor accepts them.

We keep a business's information while its account is active. A business can ask for an export of its data at any time. When a business leaves, its data is deleted after the period stated in its agreement with us.

We may keep billing and other records for longer where the law requires it.

You may ask to see the personal information we hold about you, to learn how it has been used and disclosed, and to have it corrected. You may also withdraw your consent, subject to legal and contractual limits. We will respond within the time the applicable law requires.

If you are a customer of a business that uses the Service, contact that business first; it controls your information, and we will help it respond. You may also contact us directly.

You may unsubscribe from any marketing text or email sent through the Service by using the opt-out in that message.

If you are not satisfied with our response, you may complain to the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada, as applicable.

We protect personal information with safeguards appropriate to its sensitivity, including encryption in transit and access controls. No system is completely secure.

If a breach of security creates a real risk of significant harm, we will notify the affected individuals, the businesses concerned and the privacy commissioner as the applicable law requires.

The Service is for businesses and is not directed to children. We do not knowingly collect personal information from children for our own purposes.

We may update this policy. We will post the updated policy here and change the "Last updated" date, and we will tell businesses that use the Service about material changes before they take effect.

To make an access or correction request, or for questions about this policy or our handling of personal information, please contact us at:

Email: support@roofingos.net

OmniOS, Inc.